At Empathra, we are committed to delivering high-quality, safe, and respectful supports that place participants at the centre of everything we do.
We deliver our services in line with the NDIS Practice Standards and the NDIS Code of Conduct, ensuring participants receive supports that uphold their rights, dignity, and choice.
Empathra is committed to the following principles:
We respect each participant’s individuality, culture, values, privacy, and independence. Participants are supported to make informed decisions and maintain choice and control over their supports.
Our services are delivered safely, consistently, and professionally by trained and screened workers who understand their responsibilities under the NDIS.
All Empathra staff and contractors:
We proactively identify and manage risks to participant safety and wellbeing. Any incidents, concerns, or complaints are responded to promptly, transparently, and in accordance with NDIS safeguarding requirements.
We protect participant information and handle personal data in accordance with privacy legislation. Information is only shared with consent or where required by law.
We welcome feedback and complaints as opportunities to improve our services. Participants can raise concerns safely, without fear of disadvantage, and can expect fair and timely responses.
Empathra regularly reviews its services, systems, and practices to ensure ongoing quality, safety, and compliance.
We listen to participants, families, and stakeholders to ensure our supports remain responsive, effective, and person-centred.
At Empathra, quality is not just a requirement it is our responsibility.
We are committed to delivering supports that are safe, respectful, reliable, and focused on achieving meaningful outcomes for every participant.
Use our live chat during business hours to ask about services, referrals, or NDIS support.
Phone and email support are always available.
