At Empathra, we make accessing supports simple, respectful, and centred around you.
Our process ensures you are supported to exercise choice, control, and informed decision-making at every stage.
Contact us by phone, email, live chat, or referral.
We welcome enquiries from participants, families, carers, support coordinators, and allied health professionals.
We take the time to understand your needs, goals, preferences, and rights.
This includes discussing your NDIS plan, how you want supports delivered, and what matters most to you.
We carefully match you with suitable support workers based on your needs, preferences, and goals.
You are involved in the matching process and can request changes if needed.
Supports are reviewed regularly to ensure they continue to meet your goals and choices.
We adjust services as your needs change and welcome feedback to improve your experience.
Empathra delivers supports in line with the NDIS Practice Standards and respects participant rights at all times.
Participants are supported to exercise choice, control, and informed decision-making at every stage of their support journey.
Use our live chat during business hours to ask about services, referrals, or NDIS support.
Phone and email support are always available.
